Four addresses. Each one is read by the team that owns it.
Math corrections go to the engineers who wrote the engine. Support goes to the people who handle accounts and PDFs. Partnerships go to the team that signs enterprise contracts. Brand goes to Webliska.AI's brand inbox. We do not route everything through a single help-desk script.
Section 01 · The four inboxes
Pick the inbox that matches the question.
For everything off the math: account questions, billing issues, PDF rendering problems, share-link issues, language switching, refund requests, password resets, email changes.
- Response · standard· 48 hours
- Practitioner SLA· 1 business day
- Languages· en, hi, ta + best-effort es/pt/ar
When the chart disagrees with another source — your family pandit, a different astrology site, a desktop tool you trust — this inbox is the right place. The team that wrote the engine reads it directly; tickets are not routed through tier-one support.
- Response· 2 business days
- Resolution· varies by complexity
For reselling Kaalveda inside a larger platform, matrimony portal integrations, regional-language app partnerships, volume API contracts, white-label-at-scale deals. We respond personally; this is not a marketing-form inbox.
- Response· 3 business days
- Then· a call
For press inquiries, brand-usage requests, brand-collaboration proposals, the company behind the platform. Owned by Webliska.AI, the parent company of Kaalveda.
- Response· 5 business days
- Press on deadline· priority
Section 02 · The form alternative
Prefer a form? Here's one.
The form routes to the matching inbox based on topic. A copy of the message is emailed to you for your records.
Section 03 · Response-time promises
What you can expect to hear back.
Every inbox has an auto-acknowledgement on receipt and a manual reply target. The Practitioner SLA is the upgrade most worth paying for if you depend on Kaalveda for client work.
| Inbox | Acknowledgement | Resolution |
|---|---|---|
| support@ · Free / Paid | Auto-acknowledgement within minutes | 48 business hours for first human reply |
| support@ · Practitioner | Auto-acknowledgement within minutes | 1 business day for first human reply |
| math@ | Auto-acknowledgement within minutes | 2 business days for first reply; resolution varies |
| partners@ | Manual reply within 3 business days | A call within 5 business days |
| [email protected] | Manual reply within 5 business days | Press inquiries on deadline get priority |
Section 04 · A short list
What these inboxes are not for.
Want a live consultation?
You can consult a verified human astrologer on Kaalveda by chat or call — browse the directory and book a session for the time you need. For account, billing, or technical help, use the form on this page.
Sales pitches.
Cold pitches for SEO services, content marketing, "we'll get you ranking #1 for janam kundli," and similar — [email protected] is not the place. They get archived without reply.
Bulk job inquiries.
For Careers, see /careers. The support inbox cannot route resumes.
DMCA notices.
Send those to [email protected] (auto-forwards to the right inbox); see /terms for the protocol.
Section 05 · If you cannot decide
If you can't tell which inbox to email.
Send to [email protected]. The support team will route you internally to the right place and you will hear back within the standard SLA. You will not be told "you emailed the wrong address." Routing is our job, not yours.
Questions about the math first? Pick [email protected]. Questions about your account? Pick [email protected].
Either inbox is read by a human. Auto-acknowledgements within minutes; manual replies within the times listed above.